A huge effort by Waikato District Health Board’s emergency department teams and inpatient specialities has seen the DHB maintain the acute six-hour target at 95 per cent for the first time since the health target’s introduction seven years ago.
The achievement over the last five weeks (shown in the graph) includes one day on 22 October when every patient was seen, treated, admitted or discharged within six hours and on Wednesday 19 November at Waikato Hospital where it ended up at 99 per cent.
Waikato and Thames hospitals group manager Mark Spittal said the improvement occurred even though year on year there has been a sustained increase in the numbers of emergency department presentations.
“I’m particularly pleased at our performance at Waikato Hospital where staff in the Emergency Department never compromise the quality of care that patients receive.
“I would particularly like to thank to Jo-Anne Deane, Linzi Birmingham and Dr John Bonning for keeping Emergency Department and specialty performance at the front door on the top of our agenda for improving patient care.”
In the latest health targets released nationally yesterday, Waikato ended the first quarter from 1 July to 30 September at 91 per cent in 14th place among 20 district health boards. The figures include Emergency Department presentations at Waikato, Thames, Taumarunui and Tokoroa hospitals.
The public are also showing their appreciation at the care they receive at Waikato Hospital.
Compliments have come from around the region including one from James and Megan Robinson who posted a picture on Waikato DHB’s Facebook page of son Asa eating an iceblock in the Emergency Department.
“I wanted to thank the team at Kids Emergency for taking such swift and thorough care of my son’s broken arm. To Dr John Bonning, Shona, and Bill (from Kids Emergency) you made two very anxious parents feel at ease. I’m sure from time to time you get complaints, but I hope you receive thanks from those that you heal and care for.”
Other comments included:
- Despite the waiting room being busy, the triage nurse was polite
- Staff members were very professional and respectful of my privacy and dignity
- As I have moved through the system, I have got answers to my problems and been given understanding as I moved through
- Keep up the good work and don’t let petty, selfish individuals carry too much weight
- I am reassured by the thoroughness of those who assessed me and care for me and carried out all the necessary checks and tests
- We were a bit scared as we are new to the country – we felt like everyone really calmed us down and offered the best care
- The staff are a great credit to the hospital and the DHB is most fortunate to have such wonderful staff in their organisation.
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