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Patients surveyed on their time in Waikato hospitals

If you spent time last month as an inpatient at one of Waikato DHB’s five hospitals, you may have been asked to fill in a survey on your experiences.

A random selection of people who spent at least one night in Waikato, Thames, Tokoroa, Te Kuiti or Taumarunui hospitals between 4 and 17 August have been sent an invitation to participate in a national survey.

Patients will be able to fill in the survey online using a computer, tablet or smartphone, or can post their response.

This will be the first time hospital patients’ feedback has been collected and measured in the same way across New Zealand.

Developed by the Health Quality & Safety Commission, the survey will help to improve the quality of hospital care and understand how well health services are working for patients and their families.

The survey responses will be anonymous unless patients choose to supply contact details.

Waikato DHB will send the survey to patients once every three months.

The Health Quality & Safety Commission will collate the responses to give each DHB a rating out of 10 in four areas: coordination, partnership, communications, and physical and emotional needs.

ENDS

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